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Off Campus Access to Axe Library Databases

Reported ISP issues: Netzero

Using databases off campus

When you are off campus and click on a database title that requires identification and a password, you will get the following screen:

User Name: Enter the last 7 digits of your PSU ID number
Password: Enter your GusPIN

A successful login will take you immediately to the database.

If you receive an error message when logging in, check the following troubleshooting tips:

• Have you entered the database through the Axe Library web site? Go to http://library.pittstate.edu/ and select either Title or Subject under the heading "Online Databases".
• Does your GusPIN have a blank space in it? If so, it will not work with the proxy server, even though it does with other PSU services. Please change your PIN.
• Have you used the last seven digits of your PSU ID as your User Name?
• Is your browser and settings correct?
  • Internet Explorer or Netscape - version 4.0 or higher.
  • Your browser software must be set to accept cookies

If you still cannot get into the database

• Click on this link to determine your current IP address. Please write the number down, this will help our Systems staff diagnose problems.
• Contact the Axe Library Reference Desk at 620-235-4894. Librarians are available 7:45-9 Monday--Thursday; 7:45-5 on Friday; 1-4 on Saturday and 3-9 on Sunday.
• OR, e-mail your problem to the Online Reference Assistance email link. Email queries are usually answered in 24 hours.

If you do not have a GusPIN

• Call 620-235-4603 during business hours Monday through Friday
• Apply in person at the Office of Information Systems, Kelce Hall, Room 158
• Use the GUS help page

ISP related issues:

Problems that have been reported by users of specific ISP's are listed here, along with the date reported. They may help in cases where service providers have offered software or implemented proceedures that conflict with our proxy service.

NetZero:

Dec. 2005 - Patron could not get to the databases, even after succesfully logging in with his GUSPin. Netzero installs a "compression and caching software" that "increases dial-up internet speeds to DSL/cable rates". It also disables proxy access.... it's a proxy caching process itself. There may be a tray icon named Netzero Highspeed, that when disabled, makes database access work again. This might be a useful link: http://www.netzero.net/support/faq/ta05-disable.html Any internet "acceleration" software would be a likely candidate for causing problems such as this.

Last Modified: Tuesday, 06-Nov-2007 13:29:56 CST
http://library.pittstate.edu/db/proxyfaq.html