1	Other Duties As Assigned : Coordination, Communication, and Cooperation in the Library Systems Office
2	Susan M. Johns-Smith Pittsburg State University Axe Library Pittsburg KS 66762
3	Communication Coordination Cooperation
4	"Know Who Your Alligators and..." Know Who Your Alligators and Heroes Are
5	"Public Service Attitudes and Cutting..." Public Service Attitudes and Cutting (Bleeding) Edge Technology Can Work Hand-in-Hand
6	"Listen Fully At Least Once..." Listen Fully At Least Once (More is Better), but Remember to Get to the Meat of the Problem Sometime in This Lifetime
7	"Relevant Examples Are Necessary for..." Relevant Examples Are Necessary for Troubleshooting – Rather Than Theoretical Hypotheses
8	"Ask for Constructive Feedback" Ask for Constructive Feedback Give Constructive Feedback Say Thank You to Someone at Least Once a Day
9	"Acknowledge Problems," Acknowledge Problems, Verbally and In Writing Ask Questions Speak Up When Something’s Wrong
10	"Document Every Move You Make" Document Every Move You Make, Including Frustrations and Successes
11	"Human Contact is Necessary" Human Contact is Necessary Maintain Contact at Sites Allow “Quiet” and “Think” Time When Given Time, Use It Effectively
12	"Understand How to Escalate Communication" Understand How to Escalate Communication Email, Helpdesk Software, Voice Mail, Personal Contact
13	"Phone Calls Provide Answers" Phone Calls Provide Answers Seek Answers Always Don’t Interrupt Phone Calls
14	"Identify What is Cause" Identify What is Cause Identify What is Effect Know When It Is Appropriate to Ask WHY and When It Is NOT
15	"Use Milestones to Measure Progress" Use Milestones to Measure Progress Expect Progress Reports
16	"Set a Standard," Set a Standard, Including Ethics and Policies Don’t Ask Technicians to Bend the Rules
17	"Notify Key People of Project..." Notify Key People of Project Deadlines Celebrate Upon Completion Develop Reasonable Expectation of “Systems Time” and Adjust Accordingly
18	"Write Stuff Down" Write Stuff Down Requests for Work, Bids, Projects Documentation and Directions Completion and Closure
19	"Notify Scheduled Downtime Well In..." Notify Scheduled Downtime Well In Advance Use It Constructively Once It Occurs
20	"Plan Ahead." Plan Ahead. Don’t Wait for a Crisis Administrative Funding Should Be Available So You Don’t Have to Have a Crisis
21	"Know When to Goof Off..." Know When to Goof Off and When to Get Busy Understand That Humor is a Necessary Part of Systems Work
22	"Prioritize Projects" Prioritize Projects Expect Projects to Be Completed Complete Projects Rejoice When They Are
23	"Evaluate Completion" Evaluate Completion What Can We Learn From Achieving (or Not Achieving) Completion?
24	"Reject No Chocolate or Food" Reject No Chocolate or Food, No Matter How Stale or Archival Do Not Underestimate The Value of a Pan of Brownies
25	"Technician and Librarian Each Need..." Technician and Librarian Each Need the Other to Do The Job Without the Other, Each Can Fail
26	"If Communication," If Communication, Coordination, and Cooperation Fail, Librarian and Technician Also Fail
27	"If Technician and Librarian Work..." If Technician and Librarian Work Together, Both Succeed