1	Talking Turkey To A Techhie: Coordination and Communication in the Library Systems Office
2	Susan M. Johns Pittsburg State University Axe Library Pittsburg KS 66762
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6	"Communication" Communication
7	"Communication" Communication Coordination
8	"Communication" Communication Coordination Consensus
9	Communication
10	Communication Techhie : Know Who Your Alligators Are Librarian : Know Who Your Heroes Are
11	Communication Techhie : Think Public Service Librarian : Think Cutting Edge
12	Communication Techhie : Listen Fully At Least Once (More is Better) Librarian : Get to the Meat (or the Potatoes) of the Problem
13	Communication Techhie : Ask For Relevant Examples Librarian : Provide Relevant Examples
14	Communication Techhie : Ask for Constructive Feedback Librarian : Give Constructive Feedback
15	Communication Techhie : Acknowledge Problems, Verbally and In Writing Librarian : Ask Questions and Speak Up
16	Communication Techhie : Document Every Move You Make Librarian : Document Frustrations and Successes
17	Communication Techhie : Get Voice Mail. Find a Way to Maintain Contact and Still Do Site Visits Librarian : Allow Techhies Time for On-Site Visits, Especially the Bathroom!
18	Communication Techhie : Get Email Respond to Email Use Helpdesk Software Only When Necessary Librarian : Use Email When Possible Implement Report Forms Save Voice Mail for Emergencies
19	Communication Techhie : Phone Calls Provide Answers. Seek Answers Always Librarian : Don’t Interrupt Phone Calls
20	Communication Techhie : Identify What is Cause and What is Effect Librarian : Know When It Is Appropriate to Ask WHY and When It Is NOT
21	Communication Techhie : Use Milestones to Communicate With Staff Librarian : Expect Milestones and Progress Reports
22	Coordination
23	Coordination Techhie : Set a Standard, Including Ethics and Policies Librarian : Don’t Ask Staff to Bend the Rules
24	Coordination Techhie : Notify Key People of Project Deadlines and When Project is Complete Librarian : Develop Expectation of Time Frame and “Systems Time” and Adjust Accordingly
25	Coordination Techhie : Write Down Documentation Librarian : Write Down Requests
26	Coordination Techhie : Notify Scheduled Downtime Well In Advance Librarian : Allow Scheduled Downtime and Use It Constructively
27	Coordination Techhie : Plan Ahead. Don’t Wait for a Crisis Librarian : Make Funding Available for Scheduled Development So You Don’t Have to Have a Crisis
28	Coordination Techhie : Know When to Goof Off and When to Get Busy Librarian : Clip Cartoons. Techhies Need Them, Yea and Verily, They Live By Them
29	Coordination Techhie : Use Quiet Time Effectively Librarian : Allow Quiet Time
30	Coordination Techhie : Prioritize Projects. Complete Projects Librarian : Expect Projects to Be Completed and Rejoice When They Are
31	Consensus
32	Consensus Evaluate Completion. What Can We Learn From Achieving (or Not Achieving) Completion?
33	Consensus Time is Valuable. Time is Money. Time is Critical.
34	Consensus Reject No Chocolate or Food, No Matter How Stale or Archival
35	Consensus Reject No Chocolate or Food, No Matter How Stale or Archival Make Brownies Regularly, Do Not Underestimate Their Value
36	Consensus Each Needs the Other to Do The Job
37	Consensus Each Needs the Other to Do The Job Without the Other, Each Can Fail
38	Consensus Each Needs the Other to Do The Job Without the Other, Each Can Fail If Communication and Coordination Fail, Both Will Fail
39	Consensus If Both Technician and Librarian Work Together
40	Consensus If Both Technician and Librarian Work Together, Both Succeed